Countrywide & LandSafe Skimming Appraisal Fees
As promissed here it is:
Washington homeowners filed a class-action lawsuit against Countrywide, claiming the lending giant illegal rigged the appraisal process in a scheme to boost profits at the expense of homeowners and independent appraisers.
According to the complaint, borrowers were forced to use the Countrywide subsidiary, LandSafe who, according to the charge, skimmed off part of the appraisal fee for themselves (Countrywide). The borrower was charged $450 while the appraiser sometimes netted less than $200 with LandSafe/Countrywide pocketing the difference.
Several years ago a friend told us this was a violation of RESPA. He told us who to focus on, and he was right.
If you would like to read more and help the law firm hit this AMC square between the pocketbook read more here: LINK Hagens Berman Sobol Shapiro LLP
Appraisers, down load the complaint here: DOWNLOAD COMPLAINT
The law firm is looking for more class participants. JOIN THIS LAWSUIT: HERE
This is not limited to just Countrywide, the law firm is expanding to ...... consider WellsFargo. Learn about WellsFargo and RELS: HERE




Reader Comments (87)
One must ask ones self what kind of proffesional appraiser is taking on the added work that Fannie and Freddie have imposed the last few years and taking a 30 to 60 percent fee reduction on top of that. What kind of quality do you think these management companies are getting. The majority of these AMC's are or had been started/owned by the lenders. Is that really a 3rd party?
Now that the public has finally initiated a class action lawsuit, it would be nice to see this turn into a 3 pronged attack. Appraisers and Mortgage brokers can make the same claim regarding damages.
So Peg might be in a good region while others....
Appraisers remember one very valuable thing: Your appraisals must be based on the federal definition of "Market Value" So, if there were concessions in the purchase, did you properly subtract them from the sales price to reach your final conclusion?
If not..... there is a special class on "Market Value and How to Adjust for Concessions" you might consider taking.
Our firm only works with one AMC (and declines work from all others), which generates less than 9% of our business. Why? They pay 90% of our advertised market fee, and provide us access to lenders outside of our area that we'd have a very difficult time marketing to. And now, with the HVCC etc., this type of marketing itself is seeming pointless in the future.
The answer to the low AMC fees seems to me to lie with the appraisers. Simply don't accept the assignment at a sub local market fee! Now, if y'all know how to convince even a simple majority of appraisers in your market area to agree to this, please let me know how you did it!!
Good luck to all members of the class suit, and remember...appraisers talking to other appraisers is a very good thing!!
This is an industry of "entrepreneurs" and to ensure future growth of your business keep this mindset. The more appraisers start that joining AMC's the less credibility and money we will make and more of us will drop out.
Remember, HVCC is a mandate to lenders and brokers, not appraisers. It will all iron out in the end, but the more appraisers panick and join AMC's the more control of our industry we'll lose.
Remember you didn't join this industry to be managed by a middle man, that's the beauty of this business. Don't let them manage your future. Say no and eventually they will pay you your fees or they will just go away.
As far as being a crappy appraiser, I am far from being a crappy appraiser. I know many appraisers in this area and most do not work for AMC's and I am constantly hearing from them that they are writing a rebuttal to a field review to get off someones blacklist or else they are responding to complaints to the state board. Most complain they got screwed on a field review when actually most of thrm have all these wonderful brokers sending them work and convincing them to forget this detail or bump the value. In my 7 years of appraising I have yet to have to rebuttal a review or appear in front of the state board, while most my local appraiser buddies are constantly doing rebuttals or appearing in front of the state board.
Does anyone here complaining realize EVERY appraisal that goes through Landsafes system is reviewed by a licensed appraiser before it goes back to Countrywide. Or the fact that if a loan officer calls you directly, Countrywide policy is to terminate the loan officer. Or that every refinance order is sent with no loan amount or any other type of value indicator, and no one will give you this information.
Landsafe takes independence to a whole new level, probably the best I have ever seen. Good Fees - Total Independence plus every order is reviewed to ensure each report is complete and accurate, so when I do miss something I have a second set of eyes insuring it is caught, saving me from potential problems down the road. That alone is worth the $50 that I lose on each order.
Landsafe assigns orders based on you appraiser rating, which is based on your quality of reports, corrections needed, status updates, inspection dates uploaded to system, meeting due dates and turntime. So the better the work you provide the more work you get.
I don't understand what everyones problem is, but if you don't like AMC's don't work for them, but don't throw stones at the ones who do. This is free enterprise is what our country is built on. For years banks and other financial institutions have had to bear the cost of maintaining appraiser list and reviews. So I guess most of you think they should continue to bear the cost of reviewing our work and maintaining appraiser list. Why? If every appraiser provided QUALITY appraisals, there would be no need for appraiser blacklists and all these required reviews that lenders have to order. We did it to ourselves, blame those crappy appraisers and when you do review work and there is serious USPAP violations, file a complaint with your State Board. Until we clean up our industry we will be at the mercy of others that have to monitor our actions.
There is so many of you throwing stones without the facts and so many more throwing stones when your guilty of helping us get to this point. Just because you say you refuse to take reduced fees, doesn't mean you a GOOD appraiser. Especially those of you who are screaming about losing your client relationships that you worked SO HARD to develop. Let's be truthful about those client relationships, the only way to keep a majority of those clients happy are by HITTING the numbers and OVERLOOKING that deferred maintenance. Because honestly brokers are looking to make money and a majority will only use appraisers who help them get the job done, no matter what it takes. There are some brokers that want the truth but not many and then everyone says AMC's want quick turntimes which are impossible to provide quality appraisals, most AMC's give 7 days to get a full URAR done. Every broker I have worked for normally expects thier reports back within 3-4 days.
It's a toss up both have thier flaws and corruption is everywhere in our field. But until good appraisers stand up against all these bad appraiser and start reporting them and getting them tossed out of our field, then we have no right to complain. Besides, why complain I do 90% AMC work and I make one heck of a living. I am making more than double than I was as a Network Engineer, with a college degree and 7 certifications. I get to control my own schedule, I take 3 or 4 vacations a year, I hunt 40-50 times a year, I get to write off all the stuff I used to pay for anyway, and I GOOF OFF more than anyone I know.
Come on people where else can you make $75,000 a year or more and control your own schedule and be your own boss.
We used to be the "holy ones". Now, we're way too closely attached to the brokers and the mortgage crisis that has swamped front pages of newprint far and wide.
My experience with the AMC I do work for has been positive. As the large appraisal firms push everyone into their home offices, it's nice to have someone to call for advise or direction on assignments. The work I get is close to home as they find the closest appraiser for the order. When things got slow the brokers and banks won't consider paying appraisal bill as they pay their rent, lights and phone first. I am ALWAYS paid on time and quickly. When I realized that even at higher fees I wasn't making anything due to always trying to get paid, I went a different direction.
I am an just an appraiser,... not in collections, office politics, law and not into being a great entrepreneur. I make a comfortable living and enjoy what I do.
The only problem, outside of the lower fees, that I have had is the current setup with Appriasalport. The fact that they pay in a timely manner saves me money, so sometimes excepting a lower fee counters waiting 3 months to be paid.
I also agree that the shopping for low fees does lead to poor quality work and that needs to be addressed, but Landsafe is not 100% bad.